1. Service Agreement
By using our services, customers agree to our terms and conditions. Please read these policies carefully to understand your rights and obligations.
2. Communication
- Initial Consultation: We offer a complimentary consultation to discuss project needs and objectives.
- Ongoing Updates: Clients will receive regular updates on project progress. We encourage open communication to ensure satisfaction.
3. Confidentiality
All client information and project details are strictly confidential. We ensure that your intellectual property is protected.
4. Quality Assurance
We are committed to delivering high-quality services. All deliverables will meet the agreed-upon specifications and standards.
5. Revisions and Feedback
We offer a set number of revisions to ensure your complete satisfaction. Feedback is essential and should be provided promptly to meet deadlines.
6. Payment Terms
- Deposits: A deposit is required to commence work on any project.
- Payment Schedule: Payments are typically divided into milestones. Final payment is due upon project completion and approval.
7. Cancellations and Refunds
- Cancellation Policy: Clients may cancel services with prior notice. However, deposits may be non-refundable depending on the stage of the project.
- Refunds: Refunds are considered on a case-by-case basis. Please refer to your specific contract for details.
8. Intellectual Property
All creative work remains the property of our company until full payment is received. Upon payment, ownership is transferred to the client.
9. Deadlines and Timelines
We strive to meet all deadlines. Any delays from the client’s side may affect the project timeline. Prompt feedback and approvals are crucial.
10. Dispute Resolution
In the event of a dispute, we aim for an amicable resolution through direct communication. If necessary, disputes may be escalated to mediation or arbitration.
11. Client Responsibilities
Clients are responsible for providing all necessary materials and information required for the project. Delays in providing these may affect project timelines.
12. Termination of Services
We reserve the right to terminate services in the event of non-compliance with our policies or non-payment. Clients will be notified of any such decisions.
For further information or clarification on any of our policies, please contact our customer service team. We appreciate your cooperation and look forward to working with you.
